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All pin sales are final—returns and exchanges are not accepted.

The only exception to this policy is if you received the wrong item. This includes receiving an entirely different pin, the wrong variant, or a pin that arrived with a major defect that was not specified at the time of purchase.

If this applies to your order, please contact me at support@niotonapins.com with the following information:

  • A clear photo of the pin and the issue

  • Your order number

  • Date of purchase

  • Checkout email or tracking number

This will help me verify the issue quickly. I’ll review the situation and do my best to correct the error at my discretion.

If there are any other unexpected problems with your order, please feel free to contact us! All questions can be sent to support@niotonapins.com